How long will my order take to ship? – Current turnaround time is 11-15 BUSINESS days, please note this does not include holidays and weekends. Please note, this does not include shipping time.
How long does shipping take? – Once and item is made and ready to ship, your items with be shipped through USPS. First Class Domestic shipping can take 3-5 days to arrive. First Class International can take 1-2 weeks (but can take up to 6 weeks depending on your location). Priority Shipping arrives within 2-3 days.
Can I upgrade my shipping? – Yes! Priority mail upgrade is available. It can be changed at checkout. This does not increase the production time of your order, it will still take 11-15 business days to create your items.
Do you do custom orders? – No. All items are made and ready to ship, so we are unable to do any customization on sizing.
Discount Policy - We occasionally offer discounts throughout the year. The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not accepted returned item(s) to be repurchase at a lower price.
How do your bow ties attach? – All bow ties have an elastic loop attached to the back. They will slip onto almost any collar, but are not able to be used with a martingale collar. There are 3 sizes available, the Mini fits a 5/8"-3/4" wide collar, the Regular fits a 3/4"-1" wide collar, and the Large fits a 1"-1.5" wide collar. If you purchase a bow tie and a 2" collar together, we will make sure they will fit. If you have previously purchased a 2" collar and buy a bow tie, please e-mail us to let us know you need the bow tie to fit a wider collar.
Do you offer wholesale? – Not at this time.
Do you need any models or reviewers? We don't currently have any openings in our team for models/reviewers. We only select Team Members from our loyal customers. We will announce on our Instagram account when we are looking for new members.
Have more questions? Contact us firstname.lastname@example.org!